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Lightning Travel Recruitment Ltd logo

Lightning Travel Recruitment Ltd

LocationCardiff
Rate A Recruiter R Logo
Google4.9
100 reviews

Industries

Hospitality & Food & BeverageLeisure & Tourism

Job Roles

Leisure & TourismTravel Agents

Coverage

North EastNorth WestYorkshire and the HumberEast Midlands

Seniority

Early Career / Starting outFrontline / Operational / Blue CollarExperienced / Professional / White CollarManager / Mid-level / Head of / Specialist

Overview

Lightning is more than a travel recruitment company. We’re a movement sending a jolt through the industry. Because things need to change – & we’re determined to make it happen ⚡️

Believe it or not, we didn’t choose Lightning as our name because of the cute emoji. Truth is, we were brainstorming in a pub – where all our best work happens – thinking about changemakers & queer icons who champion individuality & send jolts through their industries. Bowie. Gaga. Potter. (Okay, maybe not the last one.) Their lightning bolts represent power and decisiveness – flashes of clarity, inspiration, & creativity. Done.

Our Purpose
We believe you should be the change you want to see.
It’s no secret the travel industry lacks diversity, or that its recruitment processes are unfair – it’s just that no one talks about it.
But we do. Because we think taking ownership of our industry’s issues is crucial if we’re going to overcome them. & we really want to, because we love working in travel.
Sure, we might ruffle some feathers. Maybe worse. But that means we’re changing the game. & making a positive change is why we do what we do.

Our values
Our values guide us every day. Feel free to borrow them. What’s ours is yours. In fact, please do. We’d love everyone in our industry to live by them.

Be empowering.
Everyone being the same is boring – and it makes for really bad business. So, seek new perspectives. Encourage authenticity. Celebrate differences. Because everyone should be able to bring their whole self to work.

Be human.
Like it or not, work is emotional because it impacts people’s lives. So, be compassionate. Show generosity. Foster long-term relationships that help everyone thrive. &, for goodness sake, don’t ghost people.

Be better.
Just because it’s always been done that way, doesn’t mean it’s right. So, call out bullsh*t. Lead the crowd, don’t follow it.

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100 reviews

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Reviews

Rate A Recruiter R Logo
Google4.9
(100 total)
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100 reviews
Google

Kate Richardson

Posted 12 Mar 2025
5.0
Outstanding

Lightning Travel Recruitment have been amazing!!! Thea was incredibly helpful, responsive and proactive - I felt really supported and in very capable hands. Best of all, they helped land me the perfect role / package. Could not recommend them highly enough :)

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Caroline Butcher

Posted 6 Feb 2025
5.0
Outstanding

I recently had a 1hr 1:1 coaching session with Thea, and I would definitely recommend it to anyone who is at a career crossroads. Thea really sensed who I am, and helped me to shift my perspective to consider what *I* want from my next role as much as anything else. They were so encouraging and insightful, I'm really looking forward to our next meeting. Thank you!

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Alex Warner

Posted 12 Jan 2025
5.0
Outstanding

I had a 1:1 coaching session with Thea. It was fantastic! I learnt loads about the industry and found it totally re-invigorated my job search. Thanks Thea!

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Emma Radford

Posted 16 Dec 2024
5.0
Outstanding

Thea contacted me about a possible position and guided me through every step of the process, looking out for both my wellbeing and the employers. I would highly recommend Lightning Travel Recruitment, and should I ever be looking to move, I will contact Thea again.

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Amelia Binns

Posted 12 Jul 2024
5.0
Outstanding

Cannot praise Lightning enough. Being completely new to the industry, I contacted the team hoping I might find anything - instead, the team found me my perfect role, and supported me every step of the way. Thea went above and beyond, expressing genuine interest and care about what was important to me, and then finding me a role that aligned with all of it. From pre-interview pep talks to post-interview debriefs, Thea's insight into the industry, passion for people and general personality made me feel so grateful I reached out to Lightning. Jack was also so helpful and informative, and made sure there was a whole system of support for me during the process as well. The company's drive for inclusivity and equality is also brilliant and so refreshing, and underpins how unique, progressive and positive the team are. Without a doubt, would recommend to anyone and everyone.

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Lisa Maher

Posted 29 May 2024
5.0
Outstanding

Truly impressed with the depth and professional approach to representing the travel professional in seeking out your next chapter. Thank you Jack! It was wonderful speaking with you today.

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Jamie Armstrong

Posted 20 Dec 2023
5.0
Outstanding

I had a fantastic experience with Lightning Travel Recruitment. I spoke with Jack, Caolan and Sarah and all three were very quick with setting up calls and getting me interviews. Sarah was the one who helped me secure my new role and Caolan helped finalise it. I would recommend them in a heartbeat as they offer great roles at interesting companies and provide support and help along the way.

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Janneke Starcke

Posted 15 Dec 2023
1.0
Significant Issues

Got off to an amazing start being looked after by Robin back in March, for a role I was told I would be a shoe in for given my experience in luxury travel with UHNW clients previously. I was assured other roles would be thrown my way during this process also, to ensure the right role was found for me and my options weren't limited. However after my first round of interviews, Robin left the business abruptly and handed me over to Jack Williams for the remainder of the process. This is when it went downhill rapidly. I had no contact with Jack after the handover. With multiple weeks going by and no response to my multiple emails asking for an update on the role, there were also multiple roles being posted that I thought I would have been perfect for, and had been promised I would be put forward for in the meantime. I received no communication over these or the current role. I put this down to how busy Jack was, and their clients disorganisation, as my first interview had been rescheduled a couple times already. However, despite my emails being ignored for around a month, Jack and the whole team found the time to post on LinkedIn regularly to update their followers on how amazing the company was doing and their awards on inclusivity. I called Jack and the team out on this and was met with an empty apology and told I had been declined from the role WEEKS prior with no update until now. I had been chasing and holding out hope for absolutely no reason, with also no other applications being put in under my name instead in the meantime. Jack reassured me he would continue to look for a new role for me and would keep me on file for anything else he thought would suit me, however it has been 9 months and I've not heard from anyone at Lightning since. I'm truly disappointed by this as I found that they had a really great selection of roles, and were an openly, very inclusive and transparent business, and only wanted to work with companies who aligned with this. I found this really refreshing and something I wanted to be a part of and support, which is why I went with them in the first place. I was applying for roles with higher salaries given my experience, so I assumed they would want to find me a role ASAP so they could have their payday from me, but this is clearly not the case. The lack of communication and clarity I received after Robin left abruptly has left a bad taste in my mouth and cannot unsee the various LinkedIn posts and articles as just glossy, airy self promotion pieces, with no real work being done to look after the applicant behind the scenes. If in future, they could turn this around and genuinely help me find a new role by putting me first, rather than just their public imagine on socials, I would reconsider using them. Until then, I would strongly suggest avoiding Lightning Travel Recruitment.

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PURSUIT THE LABEL

Posted 12 Oct 2023
5.0
Outstanding

From my first call with Thea, I knew I had come to the right place to find me the travel role of my dreams. Thea was so great to chat to and went out of their way to get a call booked in right off the bat. Jack was so incredibly supportive and made sure to put me forward for the right roles which ticked all the boxes. I landed the perfect role a few weeks later. Thank you to everyone at Lightning, you made it so incredibly easy. Annabel

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Elena Bartolini

Posted 13 Sept 2023
5.0
Outstanding

I have been following Lightning Travel Recruitment on LinkedIn for several years, and I can unequivocally state that they are a company whose content I consistently engage with. Their posts are not only informative but also imbued with a friendly, humorous, and inclusive tone, making them both enjoyable and enlightening. What truly sets them apart is their innovative approach, which serves as a shining example of how the travel sector should navigate the challenges of both the present and the future. I wholeheartedly recommend Lightning Travel Recruitment to all individuals, whether based in the UK or elsewhere—I personally follow them from the Netherlands and find their insights invaluable.

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